HJNO Nov/Dec 2024

64 NOV / DEC 2024 I  HEALTHCARE JOURNAL OF NEW ORLEANS COLUMN  SENIOR HEALTH HENRY FORD once said, “Quality means doing it right when no one is looking.” In senior living, this sentiment takes on a profound meaning. Leaders must ensure that the highest standard of care is main- tained, not just in visible moments but in the routine, daily support that defines resi- dents’well-being. This commitment begins with staff training focused on activities of daily living (ADLs) and instrumental activ- ities of daily living (IADLs), which form the cornerstone of residents’ independence. By investing in comprehensive, person- centered care training, staff can better understand each resident’s unique needs and preferences, leading to enhanced care outcomes. When staff are empowered with the right skills and training, they not only support the physical tasks of ADLs and IADLs but also foster dignity, respect, and personalized care, ensuring that quality care is not just an idea but a daily practice. With an increased number of aging baby boomers either entering or already in re- tirement — a demographic accustomed to receiving high-quality healthcare tailored to their needs — senior living communities are facing significant challenges. Regu- latory changes from the U.S. Centers for Medicare and Medicaid Services, along with the rise in patient acuity and the growing prevalence of chronic conditions, have highlighted the need for more highly skilled staff. These professionals are now tasked with caring for individuals manag- ing not only complex health issues but also multiple co-morbidities. A case study by Culross, Cramer, and Terry examined an innovative leadership Commitment to Quality