HJNO Jul/Aug 2021

HEALTHCARE JOURNAL OF NEW ORLEANS I  JUL / AUG 2021 11 from within through delegation. I have been part of some incredible growth with other organizations. That growth and suc- cess could never have been achieved with- out an incredible team of motivated people around me. I try to attract people who want growth, success, responsibility and account- ability in a team environment. As for the pandemic, I learned that our healthcare delivery system needs to be bet- ter prepared than we were. But never doubt our system’s people to recover and deliver. It made me value the front-line staff more than I ever had, as they stepped up and risked their own health and safety without hesitation day in and day out. You cannot thank them enough for the job they do every shift and every day they work, pandemic or not. I round throughout the hospital every day, as I did during the pandemic, helping Tanzella Nursing is our biggest challenge, but not isolated to us, it is a national prob- lem. It was a national problem before the pandemic. The nurses worked so incredibly hard during 2020 with the pandemic, and it was exhausting even to watch. Basically, they doubled and sometimes tripled their workload. Who does that for as long as they did? This was the same for physicians and really all our staff. It was truly remarkable to see how hard everyone worked day in and day out during this time. They are all incred- ible humans and superheroes. Editor How would you describe your management style, and what has managing through a pandemic taught you? Tanzella I am a servant leader who genuinely believes in teaching and growing leaders our team where I can, but mostly thanking them, listening and talking to them. Editor What would you, the Richard of today, tell the young administrator, Rich- ard of yesteryear, if you could go back in time? Tanzella I would tell an administrator that is starting out several things. As a leader, real- ize everyone watches you, therefore do not be an entitled executive, be a leader. Learn to delegate, learn to identify people’s potential to lead, build people into teams, learn to lis- ten, talk with people and engage with front- line staff and physicians to solve problems. It is also important to remember to get away and rejuvenate your mind. Editor There is a lot of talk about increased mental health issues these days, many