Covington Health System Recognized for Patient Experience

Women’s Choice Award has once again ranked St. Tammany Health System among its list of Best 100 Hospitals for Patient Experience in its size category, medium hospitals and health systems.

According to the Agency for Healthcare Research and Quality, good patient experience positively correlates to disease management, adherence to treatment plans, and health outcomes.  Providing good patient experience is also good for business as it results in greater employee morale and satisfaction thereby reducing turnover and helping recruit top talent.  It also keeps patients loyal and happy and less likely to change providers or systems again helping the bottom line.

There is also strong correlation between providing good patient experience throughout her journey and improved clinical quality measures including increased HCAHPS scores making the investment a win-win for all.  According to a survey of healthcare consumers, 82% of consumers would switch a healthcare provider as the result of a bad experience.  And 86% of women would travel up to 50 miles for a hospital that was rated best inpatient experience.

"Hospital choice is a critical decision, particularly for women, who make over 80% of healthcare decisions and providing a great experience for her throughout her patient journey is a win-win for all involved.  Our designation makes it easier for her to choose a hospital where she and her family are more likely to have a better experience and outcome” said Delia Passi, founder and CEO of the Women’s Choice Award.  “To help women simplify their choices, the 100 Best Hospitals for Patient Experience are awarded because they excel in the patient’s willingness to recommend, as well as doctor communications, staff help, cleanliness, providing recovery information, explanation of medications, communication by nurses, and peacefulness of the room at night.”

The methodology used to select STHS as one of America’s 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences.