Ochsner Health System Launches Ochsner Anywhere Care, Powered by American Well

Ochsner Health System announced the launch of Ochsner Anywhere Care, a consumer-facing virtual visit platform for urgent care visits. In partnership with leading telehealth platform, American Well®, Louisianans can now connect with board-certified primary care providers for secure, live, on-demand video visits.

“Ochsner has been a leader in telemedicine within the hospital setting for nearly a decade. In today’s modern healthcare landscape, we wanted to expand that concept by giving patients a variety of options that complement traditional in-person visits when considering where to go for care,” said Dr. David Houghton, medical director, Ochsner CareConnect 360. “Ochsner Anywhere Care offers immediate, around-the-clock access to convenient, non-emergency care services virtually via smartphone, tablet, or computer from the comfort of someone’s home or office.”

“We’re thrilled to partner with Ochsner on this shared vision to help patients lead healthier lives by increasing access to convenient and high-quality care,” said Bill Conway, general manager, Provider Solutions at American Well. “Ochsner has long been a pioneer in bringing digital solutions to patients; we look forward to our continued collaboration, as Ochsner’s telehealth program expands throughout the health system, across departments and specialties.”

Ochsner Anywhere Care users can instantly connect with providers through a secure, interactive video via their smartphone, tablet or personal computer from home, work, or on the go. It’s an integrated and streamlined experience delivered through a free Ochsner Anywhere Care mobile app on iOS or Android or online through a computer www.ochsner.org/anywherecare.

During the virtual visit, providers and patients communicate through video, and providers can diagnose, prescribe medications, as needed, and suggest follow-up care. If follow-up care or further testing is necessary, Ochsner Anywhere Care providers will refer patients back to their regular Ochsner care team – or can recommend a new Ochsner physician when a new relationship is needed. One of the most important aspects of Ochsner Anywhere Care is the link it creates back to a patient’s electronic medical record. After every virtual visit, an after-visit summary will be added to Epic – Ochsner’s integrated electronic health record system – so that their care team have direct access to the information.

Ochsner Anywhere Care is now available 24 hours a day, seven days a week, for $54 per visit for urgent care needs and expects to expand into additional specialties over time.

Ochsner Anywhere Care users can receive medical advice and treatment for low-acuity conditions like sore throat, stomach aches, earache and fever.

Ochsner provides access to convenient, quality healthcare in a variety of settings including Ochsner Anywhere Care virtual visits, primary care clinics, urgent care centers or emergency departments for more severe and life-threatening conditions.

In addition to Ochsner Anywhere Care, Ochsner also offers virtual online options for outpatient services, including second opinion virtual visits for certain conditions and follow-up visits for certain sub-specialties.